Refund and Returns Policy
WHAT IS YOUR RETURN POLICY
We are happy to offer customers an exchange or return for FULL PRICED item(s) purchased online, this does not include Custom, Ivory Collection or Made to Order*. The item must be in original condition with any accompanying packaging and tags still attached. The item must not have been washed, altered or worn.
*We do not allow returns or exchanges on discounted or custom items, this includes any garment that has been altered. This includes discounts provided with a discount code so please choose carefully and refer to size chart if unsure of your size.
*PLEASE NOTE: Items within our IVORY COLLECTION are not valid for refund or exchange as mentioned in each product description so please contact us directly at email@example.com if you have any questions. Item's in all other collections which are marked as 'MADE TO ORDER', including Fabric Archive pieces are valid for exchange or store credit but they are not valid for refund.
If you have any questions during the selection process, please don't hesitate to contact us at firstname.lastname@example.org
To be eligible for a refund or exchange you must contact us via email@example.com within 3 days of receiving your item. You will need to quote your order number and item you wish to return or exchange, any additional feedback is welcome! We are always looking to improve. We do not accept any returns or exchanges outside of this 3 day period so please be prompt.
Once we've received your request of return, we will confirm the status of your request and provide information detailing the next steps. Please note, we must receive the item back within 7 days (for all New Zealand orders) and 14 days (for all international orders) of us sending through confirmation of your return. If item is received outside of this time frame we reserve the right to deny the refund / exchange.
We do not refund any shipping costs for exchanges or returns. The cost of returning an item is at the customers responsibility.
Once we have inspected the item to ensure it has not been worn or damaged, we will promptly arrange a credit or refund.
WHAT IF THE ITEM IS FAULTY
If you have a concern that the item you have received is faulty, please contact us immediately.
At the discretion of Dominique Healy, we will organise a repair, exchange or refund if the item is deemed faulty.
We do not accept returns for faulty items after 3 months of receiving. Please see details below:
- no alterations or attempted repairs by customer
- show a fault in manufacturing after 3 months of receiving garment.
DUTIES AND TAXES
The cost of duties and taxes are at the customers responsibility. Please select carefully as we are unable to refund any duties or taxes for international returns. This must be pursued by customers at their own jurisdiction. You may be able to contact the customs office and apply for a return through them. You may also contact your customs offices before placing a purchase, if you wish to receive an estimate of cost.